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Excellent customer service gets noticed. Customers reward you with their loyalty, they make recommendations to others and the effect is viral.

But the same is true for negative experiences. The impact of bad customer service in today’s world of social networking can be momentous. Bad ratings and complaints, once on the web, are hard to dispel.

Every member of your staff carries your company’s reputation and hence, your company’s success. Leave nothing to chance. With Privat360, you will gain full awareness of the quality of your customer service and get targeted training to address specific findings.

That is the benefit of feedback in action.